What our
customers say

I want to let you know how pleased I am with the new furnace and installation. You and your installers did a great job. I was especially pleased that the job site was left clean.

— Eric L, Weymouth

Scott Williams Newsletter

Delivering Clean-Burning Heating Oil

Ken Williams

Dear Friends,

We know the environment is important to you — it’s something we care about too, as is helping our customers save money without sacrificing comfort. That’s why we’re excited about increasing our commitment to you by delivering a B10 Bioheat® fuel blend.

Bioheat taps into innovative, eco-friendly technology that makes it among the cleanest-burning home heating fuels available. It’s a renewable fuel that lets us be less reliant on fossil fuel imports from unstable parts of the world.

We’ve made this transition voluntarily, because we know it’s a cleaner, better fuel for you, but we also expect that a shift to biofuel blends will become mandatory in the not-toodistant future. That’s because Bioheat is the way forward to the goal of achieving net-zero carbon emissions.

This is good news and marks a striking contrast to all of the problems plaguing the natural gas industry. Because of environmental concerns, Berkeley, California, became the first U.S. city to ban new natural gas connections. Moratoriums have also been placed on new gas connections in parts of New York, because existing gas pipelines can’t meet additional demand.

Superefficient Bioheat can be used with your current heating equipment. In addition, Bioheat produces more Btu’s of heat than any other alternative fuel, so you need to burn less of it to heat your home. That’s important when temperatures plummet.

Read more about Bioheat below.


Ken Williams

Bioheat and a Green Future

Chris Sands

Massachusetts has a long and storied tradition of revolutionary thinking that is followed by others. The Clean Energy and Climate Plan that has been adopted in our commonwealth is the most aggressive energy-efficiency program in the country. And the heating oil industry, including Scott-Williams, is playing an important role in making a clean and green future a reality for homeowners all across our state.

The advent of Bioheat — a blend of heating oil and biofuels made from renewable sources — is just the beginning. The goal is to transition to a blend of B50, which is 50% biofuel and 50% heating oil, by 2030. This high blend of Bioheat will continue to reduce emissions, improve system efficiency and push us incredibly close to realizing a carbonneutral future. The result: half of our fuel will be completely renewable.

Burning Questions About Heating Your Home


The journey to seek out better comfort can bring you much wisdom. We hope you will find more peace after reading these answers from our home comfort wizard.

Is it ever possible to fix a heating problem on my own?

While many types of malfunctions can cause your system to operate poorly (or not operate at all), the problems outlined below are not only quite common, but relatively easy and inexpensive to fix.

Power switches turned off

If your heat stops working, these are among the first things you should check. First, it often happens that the power switches for the heating system have been turned off by mistake. Simply turn the electrical switches back to the “on” position and your problem may be solved.

Unchecked air filters or water level

If you have a furnace, change or clean the filters about once a month; a dirty filter compromises efficiency and can even result in a shutdown. If you have a steam boiler, check the water gauge periodically. Low water levels are a leading cause of boiler shutdowns. Steam boilers should also be “flushed” when the water in the sight glass looks rusty.

Tripped circuit breaker

Going to the circuit breaker box and flipping the proper switch may be all you need to get running again. However, a circuit breaker rarely ever trips for no reason. If this happens once and never happens again, consider it a fluke. But if this happens more often, arrange for service, as this could be a sign of a serious problem.

Faulty thermostat

Many instances of heating systems not working can be traced to the thermostat, which sends a signal to your boiler or furnace to generate heat. If the wiring is deteriorating, these signals may get erratic. A buildup of dust inside your thermostat is another common culprit. You may also need to change the batteries in your thermostat.

Would I be wise to turn my thermostat way up to get warm fast?

Your heating system doesn’t work like a car — there is no gas pedal to step on to make it go faster. Your furnace or boiler will produce heat at the same rate regardless of whether your thermostat is set to 68 degrees or 85 degrees. (Setting the thermostat higher just makes your system work longer.)

Hot Tip #1: For better temperature control, trade in your old manual thermostat for a digital, programmable one. This allows you to automate your home temperature settings and can help you reduce your energy use and save as much as 10%.

Hot Tip #2: Never program your thermostat below 60 degrees, even if you’ll be away from home for a period of time. When your thermostat setting is too low, you risk frozen pipes. Water pipes near outside walls or in unheated spaces are especially prone to freeze-ups. The risk increases if cracks in your foundation allow cold air to seep into your home.

Would it be prudent to turn off the heat in some rooms?

Sure, you wants to save money on heating your home, but you don’t want to cause problems while you’re at it. One common mistake we see is when people drastically reduce or completely shut off the heat in different zones of their home.

While you might think you’ll save a little on heating costs, shutting off radiators or closing vents creates the possibility that pipes will freeze — especially in rooms that tend to be colder anyway. That’s a really costly problem.

If you have a furnace, closing some vents disrupts normal air flow, causing an imbalance that will just make your furnace work harder and strain your ductwork.

It’s best to keep heat flowing to all the rooms in your home.

A better idea is to keep the temperature at a comfortable level throughout your home and program your system to energy-saving settings when the house is empty or everyone is asleep.

If you have a zoned system, you can vary the temperature in different rooms, eliminating the temptation of shutting the heat off completely in some parts of your home.

Can you enlighten me about improving my heating efficiency?

A study of over 1,000 homes across the country showed that consumers are getting short-changed on energy efficiency because of a combination of poor equipment installation and lax maintenance.*

After adjustments were made to correct problems, however, efficiency improved, on average, by a phenomenal 36%! This was accomplished through the following methods:

  • cleaning and adjusting the system — on average, annual maintenance alone can save you about 10% on annual heating costs.
  • correcting flaws made during the initial installation, such as poorly matched ductwork.
  • sealing the ductwork to prevent air leaks.
  • improving insulation in the home in areas where air leaks caused significant energy losses.

As you can see, a few fixes could save you a lot of money on heat and keep you more comfortable.

*Source: National Comfort Institute

You’ll Really Fall for These Special Deals

Looking for ways to save money while eliminating heating problems? The smartest way to do it is by replacing your aging equipment with a new, high-efficiency oil-powered boiler or oil furnace.

Save money w/ special deals

Let us show you how you can save right away with a wide range of rebates and great financing through the Mass Save program. Generous rebates of up to $800 are available for qualifying oil heating systems. You may also qualify for 0% financing on Mass Save HEAT loans of up to $25,000!

Once installed, your new system will keep you warm and cozy, while lowering your heating costs by 20% or more per year.

These outstanding rebates and financing programs won’t last forever. Seize the opportunity by calling us today or contacting us through our website.

Can We Reach You in an Emergency?


Many of our customers have given up their landline in the last few years but forgotten to give us their cell phone number. That’s a problem, because we no longer have a valid phone number when we need to reach them.

It’s important that we can contact you during weather emergencies to let you know we’re on our way or to confirm appointments. It also helps if you provide us with your current email address. We will not share it with any third parties.

It’s easy to give us your updated information: Just fill out the Contact Us form, or give us a call to confirm that your phone number and email address are up to date.

Don’t Forget Your Tune-Up


If you have a service agreement with us, your tune-up is already paid for! Check the tag on your system to see the last time we did maintenance on your heating equipment. If it’s been more than a year, call us or go online to contact us before winter arrives.

Three Ways to Simplify This Season

Online account

We know you’re busy. And we always want doing business with us to be as easy as possible. Here are three ways for you to streamline.

  1. Switch to Auto Pay — Make easy monthly payments automatically through your checking account or with a credit card.
  2. Go paperless — Get billing statements electronically and reduce paper clutter. Visit the My Account customer portal to sign up for convenient paperless billing today!
  3. Take it online — Register your account online and view statements, enroll in programs and pay your bills right from your laptop or mobile phone. For even more convenience, download our mobile app (available for iOS and Android) for 24-hour access to your account, anytime and anywhere.