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What our
customers say

I have always been happy with your service. You are always promptly responsive, no matter when I call you, and it is appreciated.

— Mary S, Quincy

Scott Williams Newsletter – Early Summer 2020

Keeping You Safe Remains Our Priority

Ken Williams

Dear Friends,

As I write this, our state has ordered nonessential businesses to cease in-person operations, and most people are following a stay-at-home policy as New England deals with the global pandemic.

As an essential business, we know we need to protect ourselves in order to keep you safe, and I am so proud of our team. While following CDC-recommended safety protocols, they have continued to go into customers’ homes to service broken systems, even as the potential risk has increased.

While this is a storm unlike the ones we usually face, we had our eye on the forecast and began to prepare early. We started taking precautions to reduce the chance of exposure for our customers and employees alike.

Whether they’re faced with an unprecedented snowstorm, an extended deep freeze, or the current health crisis, our employees prove that when the going gets tough, they step up. They are the foundation of our business, and we couldn’t do it without them.

I must also thank our customers for all the precautions you’ve taken while interacting with our people. You’ve made it easier for us to take care of the work you need to have done in your home, and we appreciate it.

We will get through this. I hope we all get through it safely and look forward to the time when these circumstances are just a bad memory.


Ken Williams, President

A New Plan for Savings and Comfort

With summers getting hotter, cooling systems are being given as much of a workout as heating systems. To save you money, we’ve created a new A/C service plan.

Like our oil heating system plan, our A/C service plan includes an annual tune-up as well as priority emergency service and coverage for repairs.

A regular tune-up prevents most of the problems that can lead to expensive repairs. Maintenance also ensures that your system runs at peak efficiency. That means it will keep your home more comfortable while using less energy — which translates to savings on your electric bill too. In a nutshell, a regular tune-up is the easiest way to enjoy a cool, hassle-free summer.

With the warmer weather here, why not take care of your heating system tune-up too? It’s included in your heating service plan, and it won’t “wear off ” between now and the fall. Call or contact us through our website to request an appointment.

Save Money With Rebates

Are you thinking about replacing old heating equipment before winter returns? Through Mass Save rebates, you may be able to save up to $800 on a new oil heating system or up to $400 on an indirect-fired oil water heater. Plus, you may qualify for a 0% loan of up to $25,000.

Meanwhile, MEMA* offers a $200 rebate on a new oil heating system and a $200 rebate on a new oil tank. Get them while funds last!

Contact us today for details!

* Massachusetts Energy Marketers Association.

Oil Heat’s Future: Net-Zero CO2 Emissions

Forward-thinking industry leaders have embraced an impressive vision for oil heat. They are driving the engines of progress and creating a brighter future for the industry — and for oil heat customers too. Stay with oil heat and enjoy the ride!

The Path to a Greener Future

More than 300 leaders from the heating oil industry unanimously passed a resolution to achieve net-zero carbon dioxide (CO2) emissions by 2050. This ambitious goal was established at the Northeast Industry Summit last September.

The resolution calls for:

  • A 15% reduction in CO2 emissions by 2023
  • A 40% reduction by 2030
  • Net-zero carbon emissions by 2050

Net-zero emissions will make heating oil a carbon-neutral energy source, with a carbon footprint of zero. The recently passed resolution means that is the expectation for the entire heating oil industry within 30 years.

Bioheat® Holds the Key

To achieve the targets adopted by the Northeast Industry Summit resolution, every heating oil retailer in the region must do its part to provide adequate blends of Bioheat with clean, ultra-low-sulfur fuel.

Bioheat is a gallon-for-gallon substitute for petroleum-based fuels, including the heating oil you use to keep your home warm. It’s a nontoxic, biodegradable, renewable fuel, produced from agricultural byproducts, including used cooking oil, animal fats, inedible corn oil, soybean oil and canola oil.

Bioheat reduces greenhouse gas emissions significantly — by 52% to 86% — and no modifications to your existing heating system are necessary.

What’s So Hot About Today’s Oil Furnaces and Boilers?

The combination of continually improving Bioheat® with increasingly efficient heating oil systems is the one-two punch that will help homeowners with oil heat save significant money on their energy bills at the same time that their homes are becoming carbon-neutral.

Today’s heating oil systems are incredibly efficient, and tomorrow’s systems will boast efficiency ratings of 95% or better. It’s truly a win-win situation.

Compared with 25 years ago, homeowners now need an average of 500 gallons less oil to heat their homes each year. That’s because new, high-efficiency heating systems feature enhanced technology and control capabilities to provide optimal comfort while decreasing your energy costs. Another popular feature of modern, high-efficiency heating systems is that they operate significantly more quietly than old heaters.

In contrast, old heating systems were built with thick metal components that do a poor job of transferring heat. Unfortunately, many of these systems are still in use today, and people who use them pay a lot more to heat their home.

Despite this potential for big savings, many people don’t bother to update their heating system until something major goes wrong. They don’t realize that a new, high-efficiency system could actually pay for itself in a fairly short time.

To see how much you can save with a new, high-efficiency system, reach out to us and we’ll be glad to crunch some numbers for you. We think you will be pleasantly surprised.

Give Yourself Some (Tax) Credit

To encourage homeowners to invest in high-efficiency systems, Congress recently extended a tax credit program for energy-efficient home improvements. The tax credit is not only valid through Dec. 31, 2020, but is retroactive to Dec. 31, 2017. This means that if you installed a qualifying system in the past two years, you can still apply.

The tax credit varies. In some cases, it can be 10% of the total cost, up to $500 for home improvements like windows, doors and new insulation. In other cases, the credit is limited to a specific amount.

In the case of a high-efficiency oil furnace or oil boiler, you can qualify for a $150 federal tax credit.

One thing to keep in mind is that this must be for an existing home that is your primary residence. The credits do not apply to new construction or rentals.

If you’ve been putting off making those home improvements or purchasing that new comfort system, 2020 is the perfect time to take action. Not only will you enjoy some bonus money in tax credits, but the energy-efficient improvements will save you money on your energy bills, year after year.

To learn more, go to and click the button for tax credits under “Energy Efficiency,” toward the top of the home page. And please call us for other savings incentives that may be available when you replace your old equipment.

Rest Easy With Us

There are so many products on the market today that the process of selecting a new heating system can be quite confusing to the average homeowner.

We’re here to help. We want to be certain that you are happy with your decision. After all, when we’re finished installing your new system, it will have an impact on your home’s comfort and your energy usage (and savings) for many years!

Old-fashioned quality workmanship from us — combined with first-rate, highly efficient equipment that has been customized for your home — will give you years of trouble-free operation while reducing energy consumption. Count on us to deliver an energy-efficient heating system that maximizes your comfort and minimizes your energy usage.

Contact us today to get started.

What’s the Right Pricing Plan for You?

There’s a lot of uncertainty out there. The volatility in fuel prices can be unnerving, especially if you are paying for most of your fuel in just a few months. Our EZ Pay plan can help take the worry out of managing winter fuel bills by spreading your bills out over 12 months.

For even more security, consider our Price Cap plan, available for a small fee to EZ Pay customers on our automatic delivery plan. With this plan, you won’t pay more than your capped rate, and if prices fall, you’ll pay the lower price.

Plus, getting automatic deliveries helps you to avoid run-outs, a cold home and the expense of emergency deliveries.

Call us for details today. Our enrollment period for next season starts soon.

We Make It Easier

It’s all about convenience. That’s why we’ve invested in technology to let you work with us when and where you want to. You can now use your online account to:

  • Make secure electronic payments with a debit or credit card or with electronic funds transfer.
  • Set up automatic payments from your credit card — you can even schedule billing for a specific day.
  • Download our new app and do it all from your phone — even schedule service.

We’re always looking for ways to make it as easy as possible for you to do business with us. Our online services and app not only make bill paying a breeze, they eliminate the hassle of checks and the cost of a stamp!

Ask the Expert

Q: I’m ready to replace my A/C system — how do I choose the right one?

A: Upgrading your cooling system is a great investment, and we can help you make sure it delivers great returns.

We’ll show you why spending extra for an ultra-high-efficiency system might not be worth the cost for you, and we’ll help you navigate your options and find the best choice for your budget and your space. We know that every house is different — a cookie-cutter approach doesn’t work — and the best system in the world is only as good as its installation.

If your equipment uses the phased-out R-22 refrigerant and you’ve had a leak, you should replace your system. R-22 is hard to get — and very expensive.

A new system will help you save money while keeping you comfortable. Contact us today for a no-obligation estimate.