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What our
customers say

As a new homeowner and in need of your service, I want to let you know I have been thankful for your services.

— Kathy J, Weymouth
faq

FAQs

Frequently asked questions about our services

 

Q: Do you provide 24-hour service?
Q: How long do customers have to wait for emergency service?
Q: Do you use your own installation specialists or do you hire subcontractors?
Q: How long does it take to get an estimate on a new heating system? 
Q: Approximately how long does it take you to complete the installation of a heating system? 
Q: Do you offer service plans?
Q: Is annual maintenance necessary? 
Q: How do I know what size heating or air conditioning system to install? 
Q: I’ve been buying my oil from someone who sells cheap oil in the area but who doesn’t do equipment service. If I lose my heat, can you help me?

Q: Do you provide 24-hour heating service?
A: Absolutely! We provide an emergency service response for all current heating oil customers.

Q: How long do customers have to wait for emergency service?
A: Usually less than two hours.

Q: Do you use your own installation specialists or do you hire subcontractors?
A: We use only our own certified, factory-trained technicians to install new heating and air conditioning systems. We never hire subcontractors. Our technicians are the most highly trained in the industry. To use subcontractors would be like taking a step down. Your comfort and our reputation are too important to put in anyone else’s hands.

Q: How long does it take to get an estimate on a new heating system?
A: Usually it’s only a couple of days. We can come out to your home at your convenience, during the day or in the evening. To recommend the right size of system for you, we do a lot of calculations. One thing we look at is heat loss, or the amount of heat your home loses in the winter. This is just one way we figure how much Btu “power” your home’s heating system needs.

Q: Approximately how long does it take you to complete the installation of a heating system?
A: Most of our installations are done in one day, every job is different and some may take longer than others.

Q: Do you offer service plans?
A: Yes. Our Silver Platter Plan covers a multitude of things that typically go wrong with a heating system and includes an annual tune-up to maximize performance and longevity. We also offer a TankGuard® tank protection plan. Read more about our service plans.

Q: Is annual maintenance necessary?
A: Yes! Heating and air conditioning systems operate for months on end and need regular maintenance—just like your car. Without a regular tune-up, you lose efficiency and money. Annual maintenance keeps your system working at peak efficiency and gives our technicians a chance to catch minor problems and signs of wear before they turn into major trouble down the road. An annual tune-up also ensures that your chimney is drafting properly, which protects your family by helping prevent carbon monoxide issues. And, lastly, regular maintenance can extend the life of your equipment.

Q: How do I know what size heating or air conditioning system to install?
A: The experts at Scott Williams will be happy to come to your home and calculate your heating and cooling “loads.” They will then be able to recommend a system that is the size and model that will meet your home’s requirements. Please contact us for more details.

Q: I’ve been buying my oil from someone who sells cheap oil in the area but who doesn’t do equipment service. If I lose my heat, can you help me?
A: As much as we would like to help, our first priority is always to take care of our own active customers. Providing our customers with fast, high-quality service (especially in an emergency) is what we are all about. We can’t do this if our technicians are chasing calls to take care of our competitors’ customers because our competitors can’t. If you sign up to buy your fuel from us, however, it will create an obligation on our part to provide you with quality service.