COVID-19 Service Update
Updated 4/8/20
To our customers on Automatic Delivery: Our computerized system tracks your fuel usage history as well as day-to-day temperatures, which we measure by “heating degree-days.” Based on this information, we know when your tank is about one-quarter full, which is when we’ll schedule your delivery. However, during this crisis, we have noticed differences in normal fuel usage for many of our customers. If you have had recent changes in your household (e.g. working from home, kids home from college, others staying with you) – or conversely, not currently living in the home we service, all of which could affect the amount of fuel you’re using – please contact or call our office at 617-861-9689. Thank you!
Updated 3/24/20
We will continue making oil deliveries and doing maintenance, repairs, and installations. The Massachusetts “shelter in place” order does not affect us. Providing energy to homes and businesses is considered essential. Please feel free to
contact or call us, and use
My Account for paying bills. Also, download our App for 24-access to your account and to pay bills.
COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees.
What we are doing for your benefit:
- We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
- We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
- We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.
What you can do for our employees:
- If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
- Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event that you do not want to be at home. If you have a separate entrance to your basement, we can use that.
- If you normally come by the office to pay your bill in person, we ask that you refrain. We can make it easy by setting up an automatic credit card payment if you’d like.
Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.
We look forward to the time when all this will be unnecessary. Until then, be safe.
Your Team at Scott Williams Oil
