Heating oil delivery in South Shore Massachusetts.
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Frequently Asked Questions

 
 

SERVICE

Q: Do you provide 24-hour service?
Q: How long do customers have to wait for emergency service?
Q: Do you use your own installation specialists or do you hire subcontractors?
Q: How long does it take to get an estimate on a new heating system?
Q: Approximately how long does it take you to complete an installation of a heating system?
Q: Do you offer service plans?
Q: Is annual maintenance necessary?
Q: How do I know what size heating or air conditioning system to install?
Q: I’ve been buying my oil from someone who sells cheap oil in the area but who doesn’t do equipment service. If I lose my heat, can you help me?

Q: Do you provide 24-hour service?

A: Absolutely! Every day of the year!

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Q: How long do customers have to wait for emergency service?

A:Usually less than two hours.

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Q: Do you use your own installation specialists or do you hire subcontractors?

A: We use only our own certified factory-trained technicians to install new heating and air conditioning systems. We never hire subcontractors. Our technicians are the most highly trained in the industry. To use subcontractors would be like taking a step down. Your comfort and our reputation are too important to put in anyone else's hands.

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Q: How long does it take to get an estimate on a new heating system?

A: Usually it’s only a matter of a couple of days. We can come out to your home at your convenience, during the day or in the evening. To recommend the right size system for you, we do a lot of calculations. One thing we look at is heat loss, or the amount of heat your home loses in the winter. This is just one way we figure how much Btu “power” your home’s heating system needs.

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Q: Approximately how long does it take you to complete an installation of a heating system?

A: Most of our installations are done in one day though every job is different and some take longer than others.

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Q: Do you offer service plans?

A: Yes. Our Silver Platter plan covers a multitude of things that typically go wrong with a heating system and includes an annual tune up to maximize performance and longevity. We also offer a TankGuard® tank protection plan. For more information about our service plans see our SERVICE page.

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Q: Is annual maintenance necessary?

A: Yes! Heating and air conditioning systems operate for months on end and need regular maintenance—just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money.

Annual tune-ups keep your system working at peak efficiency and give our technicians a chance to catch minor problems and signs of wear before they turn into major trouble down the road. An annual tune-up also protects your family by helping prevent carbon monoxide poisoning by insuring your chimney is drafting properly.

In addition, regular maintenance can extend the life of your equipment.

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Q: How do I know what size heating or air conditioning system to install?

A: The experts at Scott Williams will be happy to come to your home and calculate your heating and cooling “loads.” They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. Please call us for more details.

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Q: I’ve been buying my oil from someone who sells cheap oil in the area but who doesn’t do equipment service. If I lose my heat, can you help me?

A: As much as we would like to help, our first priority is always to take care of our own customers. Providing our customers with fast, high-quality service (especially in an emergency) is what we are all about. We can’t do this if our technicians are chasing calls at all points on the compass to take care of our competitor’s customers because our competitors can’t. If you buy your fuel from us, however, it will create an obligation on our part to provide you with quality service.

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